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General Questions

What should I do if I cannot find the answer to my question here?

If the FAQ has not answered your question, please get in touch with us via the contact form or send us an email at

How can I receive the latest information about Salomon and its products?

To receive the latest information, simply subscribe to our newsletter by entering your email address in the appropriate field at the bottom of our home page.

How can I unsubscribe from the Salomon Newsletter?

To unsubscribe from the Newsletter, simply click on the unsubscribe link at the bottom of the Newsletter.

Payment Methods


What payment methods can I use to pay for my order?

At, you can pay by credit card (Visa, Mastercard, AMEX, Discover), PayPal, AfterPay, Sezzle and Affirm.

When will my card be charged?

The total order value will be charged to your card when your order will be shipped.
A pre-authorization may be placed on your card by your bank or credit card company to ensure you have sufficient funds to complete the purchase.

I am unable to complete my transaction. What should I do?

If your payment is declined, please check that your card number and expiration date are correct. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice.

Can I request amendments on my invoice?

Your invoice is automatically printed out when your order is dispatched. This includes the invoicing address you provided when placing your order. Please ensure that all information is correct as it cannot be changed once the order has been placed.

How can I be sure that online payments made on your site are secure?

A fully secure payment service is provided by Wix.

Order Delivery


Which countries do you deliver to? sales are only for end customers. 

Orders can only be delivered to countries where the online shop is available. We deliver to the following countries: United States, Canada and Mexico.
You cannot have an order delivered to a country different from where you placed the order. 


I am still waiting for my order to be delivered. What can I do?

If your delivery is late, please contact our Customer Service: at

Can I have my order sent to another person or to an address other than my billing address?

Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.

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